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GE Consumer Finance Customer Service Center

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GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center GE Consumer Finance Customer Service Center

2801 W. Tyvola Road
Charlotte, NC

Size:
77,000 sf

Architect:
C design Inc.

It Takes One to Know One

General Electric Consumer Finance knows a thing or two about good customer service. So does Tyler 2. So, this renovation of GE Consumer Finance’s call center was a good match.

The company opened a call center in the former Belk Stores buyers’ showroom in Charlotte, N.C. Based on the scope of work and complete renovation required for this project, C design, Inc., the project architect, turned to Tyler 2 to be part of the team. While it had to be business as usual at the adjoining Belk Corporate Center, 70,000 sf of existing space and an adjoining building were demolished in preparation for the new state-of-the-art customer call center for GE. The upfit was completed in phases and included the complete re-engineering of the mechanical, electrical and fire protection systems.

The challenge:

The design, engineering and construction teams had a six-month schedule from start (space planning) to finish (tenant occupation). The tight turnaround required extensive collaboration, since the infrastructure design included multiple MDF/IDF rooms complete with all equipment, including new generators for a 750-seat customer service center. Equipment and materials had to be pre-ordered and construction completed in three phases.

The end result:

With much pre-planning in the scheduling of work and “look ahead” in the ordering of materials and fixtures, Tyler 2 assembled a team of that worked together to ensure the project came in on schedule while meeting the client’s (and our own) high standards of quality. The key to success was the early construction team selection and strong, ongoing communication among all team members involved in the project. Tyler 2 was proud to take good care of these customer service pros.

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